Refund policy
At Superclo, every piece is thoughtfully designed for men and women who appreciate premium quality, comfort, and timeless style. We strive to deliver products that meet the highest standards. However, in rare cases, if there is an issue with your order, please review our policy below.
Return & Exchange Policy
Returns are not accepted on orders placed under the Buy 1 Get 1 Free (BOGO) offer.
Return and exchange requests are accepted only within 24 hours of delivery and only in the following cases:
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Damaged product received
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Wrong item received
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Size issue
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Manufacturing defect
Exchange Request Timeline
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Customers must raise a exchange request within 24 hours of delivery
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Requests made after 24 hours will not be eligible
Mandatory Unboxing Video
To process any exchange request:
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A clear and continuous unboxing video is mandatory
The video must:
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Start from the sealed package
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Clearly show the opening process
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Display the issue without cuts or edits
Requests without proper video proof will not be approved.
Exchange Conditions
Approved exchange must meet the following conditions:
Product must be:
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Unused
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Unwashed
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Unaltered
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In original condition
All original:
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Tags
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Labels
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Packaging
must remain intact.
Products showing signs of usage, damage after delivery, or tampering will not be accepted.
Exchange Process
Once approved:
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Reverse pickup may be arranged on a chargeable basi
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Customers may self-ship the item to our return address
After inspection, we will:
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Ship the replacement product
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Offer store credit if the requested item is unavailable
Store Credit Policy
If the exchanged product is unavailable, a store credit may be issued.
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Store credits will be valid for 1 month from the date of issue
Important Notes
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Exchanges/returns without unboxing video proof will not be accepted
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Approval is subject to internal quality verification by the Superclo team
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Reverse pickup charges may apply
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Superclo reserves the right to reject requests that do not meet policy conditions
Need Assistance?
For any return, exchange, cancellation, or refund-related queries, contact us at:
